QUALITY POLICY
- FLOWLEAD aims to be the benchmark trading organization as a leading provider of Equipment’s, Process Support & Services, Maintenance Services to Customers in Conventional Power Generation, Energy, Oil & Gas, Water and General Industries.
- The Company operates a simple, systemized and transparent approach that drives accountability, productivity and external focus. The Company is committed to quality excellence, as well as providing unrivalled customer service, and we achieve this by offering:
- Products that meet all standard requirements.
- First class customer service.
- Complete and on-time deliveries.
- All work is done in conformance to FLOWLEAD QMS, the applicable technical and administrative operating policies and procedures of FLOWLEAD, legal and regulatory requirements and specific customer requirements.
- Through front-line input and management leadership, we will continue to improve our people and processes to anticipate, meet and exceed the needs of our customers.
- We support the continually improving quality of our customer’s maintenance and other technical operations through the services we provide.
QUALITY OBJECTIVE
- Provide excellent engineering and sourcing facilities from leading global vendors.
- Source and Provide the highest quality equipment and materials.
- To have at least 95% customer satisfaction through survey.
- Continuous training of our staff to meet the latest service technologies to perform the required assignments in high quality manner and in the shortest possible period.
- Provide support to all users of company for IT Services.
- Provide Support to all users of company for Vehicle Maintenance and logistic services.
- Continuous improvement of Quality Management System through tools such as internal audits, corrective and preventive actions etc